Panther Premium Logistics

Logistics Specialist

Job ID
2015-1214
# of Openings
1
US-TX-Laredo

Overview

General Summary:

The Logistics Specialist’s primary responsibility is to provide customer service to both internal and external customers, which includes; taking customer orders, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers to assist with procurement of capacity, monitoring service on all requests and shipments, and generating business leads for our sales organization. The Logistics Specialist will also anticipate customer needs, suggest alternatives, and solve problems by resolving customer issues competently and appropriately.

Responsibilities

Essential Duties & Responsibilities:

  • Supports new and existing customer accounts to foster business development.
  • Provide prompt, courteous and knowledgeable service to all customers internal as well as external
  • Identify and communicate business opportunities into the sales organization (through the Sales & Marketing Support group).
  • Order creation, Load Procurement, Negotiation, Freight Tendering, Problem Resolution
  • Update customers regarding shipments as required via phone, email and web-based channels
  • Identification of the customer needs and facilitation with owner operators or outside agents to provide the most cost effective means of shipment execution.
  • Provide a high level of accuracy in order documentation
  • Understanding of unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety oriented environment.
  • Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.)
  • Monitor shipments from  order entry through delivery to ensure on time performance is met
  • Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders

Qualifications

Required Education, Experience, Certification, Licenses, Registration:

  • High School diploma or equivalent required
  • Bachelor’s Degree (preferred)
  • Two years of industry experience preferred
  • MUST be Bilingual- Reading, Writing and speaking fluent in Spanish and English. 

 

Knowledge, Skills, & Abilities:

  • Working knowledge of Microsoft Office applications
  • Team player with a positive attitude, individual initiative, and effective communication skills
  • Strong customer service skills
  • Problem solving and analytical skills
  • Professional phone etiquette
  • Effective in a fast paced work environment
  • Computer knowledge
  • Strong prioritization skills, high level of organization required
  • Active listening skills

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