Panther Premium Logistics

Logistics Specialist (Life Sciences)

Job ID
# of Openings


ArcBestSM is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. With services provided by less-than-truckload carrier, ABF Freight, and maintenance and repair company, FleetNet America, we are fully equipped to deliver knowledge, expertise, and a can-do attitude with every shipment and supply chain solution, household move, or vehicle repair.


ArcBestSM offers a competitive salary and benefits package. Benefits include medical, dental, vision, life insurance, 401(k), and company provided disability insurance. The environment at ArcBest is exciting, fast-paced, and full of opportunity for energetic, motivated, and results-driven professionals.


Position:         Logistics Specialist

Location:        Medina, OH

Supervisor:    Operations Manager

FLSA Status:  Non-Exempt

Job Code:      1LSP


Essential Duties & Responsibilities:

  • Support new and existing customer accounts to foster business development.
  • Provide prompt, courteous, and knowledgeable service to all internal and external customers.
  • Identify and communicate business opportunities into the sales organization (through the Sales Support department).
  • Order creation, load procurement, negotiation, freight tendering, and problem resolution.
  • Update customers regarding shipments as required via phone, email, and web-based channels.
  • Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost effective means of shipment execution.
  • Provide a high level of accuracy in order documentation.
  • Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety oriented environment.
  • Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.
  • Monitor shipments from order entry through delivery to ensure on time performance is met.
  • Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.



Required Education, Experience, Certification, Licenses, Registration:

  • High School Diploma or equivalent required
  • Bachelor’s degree preferred
  • Two years of industry experience preferred


Knowledge, Skills, & Abilities:

  • Working knowledge of Microsoft Office applications
  • Team player with a positive attitude
  • Strong individual initiative
  • Effective communication skills both written and verbal
  • Strong customer service skills
  • Problem solving and analytical skills
  • Professional phone etiquette
  • Effective in a fast paced work environment
  • Computer knowledge
  • Strong prioritization skills and a high level of organization
  • Strong active listening skills        


Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.


The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate


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