Panther Premium Logistics

Contractor Relations Professional

Job ID
2016-1305
# of Openings
1
US-OH-Medina

Overview

General Summary:

The primary responsibility of a Contractor Relations Professional is retention of Panther’s Fleet of Independent Owner/Operators and drivers. This goal is achieved through interaction with the Panther fleet to answer questions, explain/enforce corporate policies, plus coaching and guiding the fleet on how to be a successful and productive business partner.

Responsibilities

Essential Duties & Responsibilities:

  • Answer phone calls in a “Call Center” type environment
  • Identify root causation of problems as presented
  • Offer practical solutions to issues
  • Answer all questions based on research completed and company SOP’s
  • Other duties as assigned

Qualifications

Required Education, Experience, Certification, Licenses, Registration:

  • College degree preferred
  • Experience in a customer service environment, call center experience is a plus
  • Experience with Microsoft Word, Excel, Outlook, and Power Point
  • Previous transportation and/or commercial driving experience is a plus

 

Knowledge, Skills, & Abilities:

  • Ability to work independently
  • Must have an empathetic personality
  • Ability to provide research based solutions
  • Must enjoy working with people and have the ability to build cross-departmental relationships

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