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  • Solutions Coordinator

    Job ID
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  • Overview

    The primary responsibility of the Solutions Coordinator is to assist with the booking and tracking of global forwarding shipments. This person must be willing to work in a fast paced operation, be flexible to changing work hours, and maintain a drive to succeed.


    • Answer telephone calls with strong emphasis on customer care
    • Communicate directly with clients, agents, and overseas partners via phone and email
    • Assist with quoting, pricing, and fulfillment of orders for presentation to customers
    • Prepare and create documentation for GFF shipments
    • Coordinate with team members to ensure collaborative environment
    • Track and trace, update milestones, and distribute data accordingly
    • Understand and execute Corporate SOP’s


    Required Education, Experience, Certification, Licenses, Registration:

    • High school diploma or equivalent required
    • Bachelor’s degree preferred
    • Previous forwarding experience in a forwarder or call center environment (2 years preferred)
    • Preferred experience in at least 2 of the following: domestic air, international air, and ocean operations

    Knowledge, Skills, & Abilities:

    • Detailed, organized, embraces structure and procedures
    • Strong customer service and telephone skills
    • Must be motivated to learn all aspects of forwarding (domestic and international)
    • Strong team player with leadership qualities
    • Multi lingual a plus but not necessary
    • Working knowledge of Microsoft office products
    • Strong written and oral communication skills
    • Team player with positive attitude and individual initiative
    • Problem solving and analytical skills
    • Strong prioritization skills and a high level of organization
    • Strong active listening skills
    • Schedule flexibility required; this position handles time sensitive processes which may extend work hours on occasion in accordance with Company policy



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