Panther Premium Logistics

Logistics Specialist - 3PL

Job ID
2017-1358
# of Openings
1
US-OH-Medina

Overview

General Summary:

The Logistics Specialist’s primary responsibility is to provide customer service to both internal and external customers, which includes; taking customer orders, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers to assist with procurement of capacity, monitoring service on all requests and shipments, and generating business leads for our sales organization. The Logistics Specialist will also anticipate customer needs, suggest alternatives, and solve problems by resolving customer issues competently and appropriately.

Responsibilities

Essential Duties & Responsibilities:

  • Support new and existing customer accounts to foster business development.
  • Provide prompt, courteous, and knowledgeable service to all internal and external customers.
  • Identify and communicate business opportunities into the sales organization (through the Sales Support department).
  • Order creation, load procurement, negotiation, freight tendering, and problem resolution.
  • Update customers regarding shipments as required via phone, email, and web-based channels.
  • Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost effective means of shipment execution.
  • Provide a high level of accuracy in order documentation.
  • Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.
  • Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.
  • Monitor shipments from order entry through delivery to ensure on time performance is met.
  • Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.

Qualifications

Required Education, Experience, Certification, Licenses, Registration:

  • High School Diploma or equivalent required
  • Bachelor’s degree preferred
  • Two years of industry experience preferred

 

Knowledge, Skills, & Abilities:

  • Working knowledge of Microsoft Office applications
  • Team player with a positive attitude
  • Strong individual initiative
  • Effective communication skills both written and verbal
  • Strong customer service skills
  • Problem solving and analytical skills
  • Professional phone etiquette
  • Effective in a fast paced work environment
  • Computer knowledge
  • Strong prioritization skills and a high level of organization
  • Strong active listening skills        

 

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.

 

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate

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