Panther Premium Logistics

Owner-Operator Experience Specialist

Job ID
2017-1387
# of Openings
1
US-OH-Medina

Overview

General Summary:

The primary responsibility of the Owner-Operator Experience Specialist is the retention of the Panther Fleet of Independent Owner/Operators and drivers. This goal is achieved through interaction with the Panther fleet to answer questions, explain and enforce corporate policies, plus by providing coaching and guidance to the fleet on how to be a successful and productive business partner.

 

Responsibilities

Essential Duties & Responsibilities:

  • Answer phone calls in a “Call Center” type environment
  • Identify root causation of problems as presented
  • Offer practical solutions to issues
  • Answer all questions based on research completed and company SOP’s
  • Other duties as assigned

Qualifications

Required Education, Experience, Certification, Licenses, Registration:

  • High School Diploma or equivalent
  • Bachelor’s degree preferred
  • Experience in a customer service environment (call center experience preferred)
  • Experience with Microsoft Word, Excel, Outlook, and Power Point
  • Previous transportation and/or commercial driving experience is a plus

 

Knowledge, Skills, & Abilities:

  • Ability to work independently
  • Must have an empathetic personality
  • Ability to provide research based solutions
  • Strong communication skills both written and verbal
  • Must enjoy working with people and have the ability to build cross-departmental relationships

 

Work Environment:

  • This is a corporate office environment with multiple workstations. Each employee will have his/her own workstation. 

 

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.

 

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. 

 

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