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Accounts Receivable Analyst

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General Summary:

The Financial Services Accounts Receivable Analyst will work with Accounts Receivable Management to administer and manage ArcBest credit and collection policies as well as manage various projects that arise related to these areas, including invoicing, rating, coding, and EDI. This position will assist in development and implementation of optimal internal control systems to improve collection performance on customer account balances. This person will provide analytical assistance to Financial Services as well as provide business and financial analysis at the enterprise level for the support of ArcBest subsidiaries, as needed. The ideal candidate will be an analytical thinker who instinctively finds creative solutions to improve performance, while providing the highest level of customer service to both internal and external customers of ArcBest. The position offers a high degree of responsibility and upper-management exposure.


Essential Duties & Responsibilities:

  • The primary goal of this position is to design, develop and implement analytical solutions that enable ArcBest subsidiaries to more efficiently execute on their business goals.
  • Manage an aging portfolio of some of the largest and most complicated ArcBest enterprise level accounts.
  • Utilize available tools to review customer credit worthiness, set internal credit thresholds, and find opportunities to grow revenue while mitigating potential bad debt expense.
  • Resolve customer invoice and billing disputes, misapplied payments, and account balance inquiries.
  • Manage delinquent accounts and create solutions that mitigate potential losses for ArcBest.
  • Develop comprehensive understanding of ArcBest subsidiaries, their individual business models, and their unique challenges to growth within their own marketplace so that recommendations can be made to position solutions and services of ArcBest.
  • Find and implement efficiency improvements on both new and existing account collection processes and possess ability to coach others in this capacity.
  • Build, develop, and grow all internal business relationships vital to the success of increasing revenue growth and customer experience across the enterprise.
  • Assist in the development and testing of enterprise credit and collection tools and systems.
  • Provide clear and concise project and solution definition, scope, action plans, and communication of including schedule and design.
  • Work and contribute in a team setting to accomplish overall corporation, department and individual goals.
  • Provide support to individuals within the department by creating and maintaining ad hoc analysis and reports.
  • Provide support to individuals within the department through training and mentoring.


Required Education, Experience, Certification, Licenses, Registration:

  • Bachelor’s degree required. Emphasis in Engineering, Accounting, Finance, Business Management, or Information Technology, preferred.
  • Experience in reviewing commercial credit profiles, and/or communicating directly with customers regarding payment and invoicing, with excellent verbal and written communication skills, preferred.


Knowledge, Skills, & Abilities:

  • Proficiency in Microsoft Excel, Microsoft Access, and SQL with the ability to learn new systems and processes quickly, preferred.
  • A working knowledge of all ArcBest organization, business units, resources, systems, and a broad perspective in supply chain and the transportation industry.
  • Strong organizational skills, strong communication skills (both written and verbal) with the ability to multi-task with a strong sense of urgency while managing time effectively and efficiently.
  • Must be able to be a strong leader in a fast-paced environment with the ability to prioritize duties and projects for team members.
  • Ability to work independently, offer direct and factually based recommendations, conform easily based on shifting priorities, and take an unbiased approach to work.
  • Must be detail oriented and enjoy a fast paced, multi-tasking, customer service minded environment while displaying a sense of urgency, ability to work under pressure, with attention to detail.
  • A strong understanding of Information Technology capabilities as it relates to developing, enhancing, and purchasing applications to meet the needs of ArcBest subsidiaries.


Work Environment:

  • This is a corporate office environment with multiple workstations. Each employee will have his/her own workstation.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.


The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. 



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