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PACE Coordinator

Job ID
# of Openings


The PACE Coordinator position is responsible for supporting various departments and users consuming data from the ArcBest Master Data and legacy systems (AIMS, PUCM) while focusing on aligning with our corporate goals and values through data integrity. The position provides continuous improvement around account integrity and both internal and external customer support while managing various projects and requests from those we support.


  • Provide support in the following systems: AIMS, PACE, Panther UCM, and PACE UCM
  • Audit all accounts across Panther operating systems for duplication, proper rates, proper sales coding, and proper vertical alignment
  • Creation and setup of new accounts for Billing, Operations, Sales, and Financial Services as requested
  • Modify, update, and maintain existing account information
  • Various reporting and distribution for the enterprise both regular and as requested (Expedite Shipment activity)
  • Proper set-up of multi-location account locations
  • Creation and maintenance of user profiles and passwords
  • customer support via phone and email
  • Provide assistance to Sales, Operations, Billing, Financial Services, and Marketing as pertaining to the various operating systems
  • Apply and maintain sales credit requests (VC for Expedite)
  • Provide the highest level of customer service for both internal and external customers
  • Continuous PACE support for the expedite sales team
  • Build, develop, and grow all internal business relationships
  • Improve quality, productivity, and effectiveness through the Quality Process
  • Work and contribute in a team setting to accomplish overall department, company and individual goals.
  • Other duties as assigned


Competency Statement(s):

  • Communication, Oral – Ability to communicate effectively with others using the spoken word.
  • Communication, Written – Ability to communicate effectively with other through email.
  • Responsible – Ability to be held accountable or answerable for one’s conduct.
  • Interpersonal – Ability to get along well with a variety of personalities and individuals.
  • Organized – Possessing the trait of being organized or following a systematic method of performing a task.
  • Accuracy – Ability to perform work accurately and thoroughly.
  • Detail Oriented – Ability to pay attention to the minute details of a project or task.
  • Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her drive or initiative.
  • Accountability – Ability to accept responsibility and account for his/her actions.

Required Education, Experience, Certification, Licenses, Registration:

  • Bachelor’s Degree preferred
  • 1-2 years of administrative or office management experience highly desired

 Knowledge, Skills, & Abilities:

  • Panther systems proficiency
  • Outstanding Microsoft Office suite knowledge
  • Strong time management and project management skills
  • Ability to prioritize and de-prioritize daily functions
  • General transportation knowledge necessary
  • Ability to handle multiple tasks and projects simultaneously
  • Strong communicator with exceptional organizational skills
  • Maintain a positive attitude in a highly intense environment


Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.


The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.


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