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  • Solutions Coordinator

    Job ID
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  • Overview

    The primary responsibility of the Solutions Coordinator is to assist with the booking and tracking of global forwarding shipments. This person must be willing to work in a fast paced operation, be flexible to changing work hours, and maintain a drive to succeed.


    • Answer telephone calls with strong emphasis on customer care
    • Communicate directly with clients, agents, and overseas partners via phone and email
    • Assist with quoting, pricing, and fulfillment of orders for presentation to customers
    • Prepare and create documentation for GFF shipments
    • Coordinate with team members to ensure collaborative environment
    • Track and trace, update milestones, and distribute data accordingly
    • Understand and execute Corporate SOP’s


    Required Education, Experience, Certification, Licenses, Registration:

    • High school diploma or equivalent required
    • Bachelor’s degree preferred
    • Previous forwarding experience in a forwarder or call center environment (2 years preferred)
    • Preferred experience in at least 2 of the following: domestic air, international air, and ocean operations

    Knowledge, Skills, & Abilities:

    • Detailed, organized, embraces structure and procedures
    • Strong customer service and telephone skills
    • Must be motivated to learn all aspects of forwarding (domestic and international)
    • Strong team player with leadership qualities
    • Multi lingual a plus but not necessary
    • Working knowledge of Microsoft office products
    • Strong written and oral communication skills
    • Team player with positive attitude and individual initiative
    • Problem solving and analytical skills
    • Strong prioritization skills and a high level of organization
    • Strong active listening skills
    • Schedule flexibility required; this position handles time sensitive processes which may extend work hours on occasion in accordance with Company policy


    Reasonable Accommodation Statement:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.


    The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.


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