Panther Premium Logistics

  • Customs Support Specialist

    Job ID
    # of Openings
    Job Location
  • Overview

    The primary responsibilities of this position is to embrace and then instill the Corporate Values and Strategies within the Customer Solutions work stream. This position also functions as an essential point of contact for customs support for both internal and external customers. In general, this position will be responsible for the daily support of solutions that fulfill customer specific demands that are considered strategic in nature.


    Prioritizing these resposibilities requires vision, ambition and a strong desire to succeed. This position requires the ability to effectively communicate internally across the organization, as well as externally with our customers. Intermittent travel may be required to support the departments goals and objectives.


    • Facilitate the movement and compliance of international shipments
    • Instruct office personnel and drivers on proper customs reporting procedures
    • Effectively distribute and prioritize workflow to maximize efficiency
    • Clarify any questions or uncertainties involving customs support
    • Develop customer relationships for business retention and growth
    • Work in a team setting to accomplish department goals
    • Focus on providing excellent service to both internal and external customers
    • Other duties, as assigned



    Competency Statements

    • Must have excellent verbal, written and organizational skills.
    • Creative – Ability to use thinking and reasoning to solve a problem.
    • Collaborative – Ability to work with others to find solutions.
    • Integrity – Must be honest and have strong moral principles.
    • Innovative – Ability to look beyond the standard solutions.
    • Knowledge of customs compliance, regulations pertaining to international freight movements
    • Knowledge of various departments, and terminal office policies, procedures, and systems
    • Must be detail oriented and enjoy a fast paced, multi-tasking enviornment  
    • Must display sense of urgency, ability to work under pressure, with attention to detail
    • A working knowledge of all ArcBest organization, business units, resources, systems, and a broad perspective in supply chain and the transportation industry.
    • Ability to work independently, offer direct and factually based recommendations, conform easily based on shifting priorities, and take an unbiased approach to work.
    • Education: High School Diploma or equivalent required. Bachelor’s degree preferred.
    • Computer Skills: Proficient with Microsoft Office programs including Word, Excel, PowerPoint, and Outlook.
    • Other Requirements: Previous transportation and/or supply chain experience preferred.

    The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.




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